Will I get an apology?

It is very important for clients to receive an apology if they suffered harm as a result of the care they received.  The NHS is becoming more proactive in saying sorry, and we can help you attempt to secure such an apology.  This can be obtained by pursuing the complaints procedure or during the course of bringing a claim.  You must bear in mind that “saying sorry” is not a legal admission, and does not mean that a claim for compensation will be successful.  There are specific legal tests that must be satisfied to be successful in a claim.  There is also no guarantee that the practitioner concerned or their legal team will agree that an apology is appropriate.  We will however do all we can to secure an apology on your behalf.

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