Cookie Policy

We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. We cannot use cookie data alone to identify you personally (e.g. they do not allow us to identify you by name or email address).

These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • Recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and to ensure that there’s enough capacity on the servers to allow optimum delivery of the site

You can manage these small files yourself and learn more about them. We have included some helpful links in the “Removing and disabling cookies” section below.

We have tried to cover all cookies in this list that we or our service providers use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies please be sure to contact us at and let us know.

For more information on how we collect and use your personal data, please take a look at our Privacy Policy here

Removing and disabling cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, the following links will give you instructions on how to disable cookies for the most commonly used web browsers:

You are able to delete cookies that are stored on your computer. To find out how to delete cookies for the most commonly used web browsers please follow the link below:

If you would like more information about cookies, you may wish to visit

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Cookies set by us

The X-Mapping cookie is sent by the server to keep the user’s browser sessions intact by using the same server, even if a page is reloaded.

Name: X-Mapping-hnnbnhog

Typical content: Information about which server is providing content to the user


Expires: when user exits browser

Third party cookies

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the service is available and able to provide optimum delivery when you want it and helps us improve our service.

The following are a list of cookies that are set by Google Analytics: 

Name: _utma

Typical content: randomly generated number


Expires: 2 years

Name: _utmb

Typical content: randomly generated number


Expires: 30 minutes

Name: _utmc

Typical content: randomly generated number


Expires: when user exits browser

Name: _utmz

Typical content: randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)


Expires: 6 months

For further details on the cookies set by Google Analytics, please refer to the Google Code website.

Opting out of google analytics

To stop Google collecting this information, use the following link to opt out of all Google analytics.

Google Analytics – Opt Out